A – Z Directory
Your account is readily available upon request at Reception. The following methods of payment are accepted: Visa, MasterCard and American Express. We also accept contactless payment and ApplePay. Please not we are a cashless business.
Please contact Reception by dialling ‘0’ and they will set an alarm for you.
Assistance (24-hr reception)
Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover reception to deal with any enquiries. Should you require assistance please dial 01483 421545 from your phone or speak to a team member.
Our bar located on the ground floor of the hotel, provides the widest variety of beverages and has a fantastic range of speciality drinks including cocktails, whisky and gin.
Breakfast in served in the restaurant which is located on the ground floor close to reception. We serve from 7.00am to 10.00am, Monday to Friday and 8.00am to 10.00am on Saturday and Sunday.
Our limited car park is situated to the rear of the hotel, through the archway.
Checkout time is 11.00am. A late checkout is available by prior arrangement by contacting our Reception team.
Please contact Reception who will advise you on services and locations for religious worship.
Our nearest multiplex cinema is the Odeon Guildford around 4 miles from the hotel.
The nearest bureau de change is in Sainsbury’s supermarket on Woolsack Way.
If you have any special requirements please contact the manager on duty who will be happy to assist.
If you require directions our Reception team are happy to provide printed route maps and navigation on request.
Our disabled toilet is located on the ground floor at the back of the restaurant. Our accessible entrance is at the back of the hotel next to the car park.
Doctor, Dentist and Chemist
Should you require medical assistance, please inform Reception or call 111 (non emergency) or 999 in an emergency. The high street has a range of dentists & pharmacies.
Dial ‘999’ for the police, fire brigade or an ambulance. Please also inform Reception to report the incident and for further assistance.
It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits
If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with our local florist. Please contact reception by dialling ‘0’ with your requirements and they will do their best to accommodate you.
Heating and Cooling
The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. A limited number of fans are also available – please speak to reception to check availability.
Please ask reception for help with luggage or luggage storage at any time, 24-hours a day. Luggage may be stored in the hotel up to six hours after vacating your room without charge
Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly as possible.
Please be aware that the whole hotel, including all bedrooms, is non-smoking. The courtyard has designated areas for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £150.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.
Pets are allowed in all ground floor areas of the hotel except the restaurant. We only have a limited number of dog friendly bedrooms so please arrange this before arrival.
Postage to most destinations can be arranged via Reception. All post is sent daily.
There are several dining areas throughout the hotel, with the same menu available in each. Our main Eatery is located on the ground floor. Our menu is served from Midday to 2100 hrs.
Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping. Valuables should be deposited in the safe inside each wardrobe which allows private personal access via a keypad.
We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.
Please contact Reception who will be happy to book a taxi for you.
Each bedroom is equipped with a direct dial telephone, simply dial 0 for reception.
To turn on the TV, press the TV and then the power button. Find out more about our televisions and channels in the Television section of this directory.
A limited supply of complimentary common items are available from reception 24 hours a day, (i.e. toothpaste, comb, shaving foam, razor, etc).
The UK uses a 240v supply with three pin plugs. Please ask Reception if you require an adapter. This usually requires a £5 deposit which is refunded when the adaptor is returned.